Terms & Conditions

1. Introduction

1.1 The Chancellors site (the Site) is owned and operated by Chancellors W.L.L. and with our registered office at 19th Floor, Platinum Tower, Office 245, Building 190, Road 2803, Seef District Block 428, P. O. Box: 10621, Manama, Kingdom of Bahrain (we, us).
1.2 These terms of use (the Terms) apply to everyone (you) who registers on the Site and makes a booking for a mentorship session (a Session) with one of our expert consultants (a Mentor). If you have any questions, you can contact us by email at info@chancellors.bh
1.3 We may update the Terms from time to time for technical or legal reasons, or because the needs of our business have changed. Where we make a significant change, we will email you in advance with details of the change.

2. Booking a Session

2.1 When you request to book a Session with a Mentor, you are making an offer to book an appointment with that Mentor. We will email you when your chosen Mentor confirms your Session, at which point a contract comes into effect between you and the Mentor. Payment for the Session (the Fee) is due on making your booking. In the very rare circumstances where a Mentor cannot attend a Session for any reason we will contact you and offer you the option of (i) an alternative time, (ii) an alternative Mentor or (iii) a refund of the Fee.
2.2 If you are booking a Session on behalf of someone else, that person must be at least 18 years old and you must have the consent of that person to do so and to disclose personal data about that person to us and our Mentors.
2.3 You may cancel the Appointment and receive a full refund of the Fee in the following limited circumstances: (a) you email us at info@chancellors.bh to cancel the Session at least 48 hours before the scheduled start time for the Session; (b) the Mentor or we have to cancel the Session; (c) the Mentor fails to attend the Session; and/or (d) we are unable to host the Session. No refund is due if you cancel less than 48 hours before your Session, you fail to attend the Session and/or you are unable to access the Session for any reason.
2.4 Our site is intended for use by people located in Kingdom of Bahrain and region. Details of the appointment can be modified when booking is made from countries other than Kingdom of Bahrain. At this stage, we do not accept orders from individuals from other countries.

3. Registering on the Site

3.1 In case you ar registering or booking an appointment on the Site, you must be at least 18 years old and legally capable of entering a contract.
3.2 In case you are registering an account, please take precautions to protect your password and any device on which you access the Site and contact us immediately by email at info@chancellors.bh if you believe there has been any unauthorised use of your account. You are responsible for any activity under your account and you may not transfer your account to anyone else. We may deny access to a password if we reasonably believe that it is being used by an unauthorised person or that the user is in breach of the Terms.

4. The Session

4.1 We will host the Session with reasonable skill and care. In case session is held online, You should ensure that your device has a suitable internet connection to attend the Session and operates with the latest available version of security software to protect against the transmission of viruses and malware.
4.2 You must not: (a) use any abusive language to the Mentor; (b) act in any manner which is or which could reasonably be considered by the Mentor to be threatening, harassing, intimidating, discriminatory or aggressive, or which might make the Mentor uncomfortable; (c) be under the influence of alcohol or recreational drugs at the time of the Session. If you do not comply with any of these requirements then the Mentor will be entitled to refuse to provide the Session and you not be entitled to a refund of the Fee.
4.3 You acknowledge and agree that the Mentor may make notes of any Session. You may request a copy of those notes and otherwise exercise any of your rights in relation to your personal data under applicable laws.
4.4 If there is a dispute between you and a Mentor, please let us know. We will ask each of you to discuss in an amicable and professional manner the issue to attempt to resolve the issue but otherwise we do not manage any dispute between you and a Mentor.

5. Payment

Payment for our services must be by credit or debit card through our Pay GCC payment gateway.. PAY GCC is an online payment cloud fully integrated with Credimax Bahrain and Benefit Network. Currency used on the website is Bahraini Dinar (BHD).

6. Feedback

You may leave feedback following a Session. This could be on the user experience of the Chancellors services, or on the Session itself. We ask that all feedback is honest and represents an accurate description of the Website or the Session as the case may be. We will monitor, edit and/or post feedback at our discretion.

7. Disclaimer

7.1 We ensure that the Mentors are qualified to provide the specific Session. When booking an appointment, please provide details about the business and the challenge you are facing. Mentor will use this information to gain insight prior to the meeting.
7.2 The Site may contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. However, we shall ensure that the links reflect our ethos.
7.3 To the extent permitted by law, if we are in breach of these Terms and/or we are negligent under any duty of care we owe to you, we shall only be liable to you for direct losses that arise and our maximum liability shall be the Fee paid for the Session.

8. Site Availability and Use

8.1 The copyright in all content on the Site is owned by or licensed to us. All rights are reserved. You can view, print or download extracts of the Site for your own use, but for no other purposes. You cannot otherwise copy, publish, or disseminate in any form whatsoever or use the content of the Site without our permission.
8.2 When you use the Site you agree not to (a) try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site; (b) harvest or otherwise collect non-public information about another user obtained through the Site (including email addresses; (c) use contact details found on the Site for antisocial, disruptive, or destructive purposes; (d) transmit spam, chain letters or other unsolicited emails; (e) access the Site with the intention of using any information, content or other know-how to set up a competitive platform; and/or (f) reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the Site save to the extent expressly permitted by law not capable of lawful exclusion.
8.3 We try to maintain and make the Site available at all times. However, there may be occasions when access may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment. We shall try to schedule maintenance and upgrades outside of normal working hours and not to affect a Session.

9. Termination or Suspension

9.1 We may suspend or terminate your account at any time and without liability to you for any or no reason, including if (a) any information that you provide to us is not true or we cannot verify or authenticate any such information; (b) you are in breach of any of the Conditions of the Terms; and/or (c) we receive complaints or disputes are raised in relation to your activities on the Site or otherwise.
9.2 Following termination by us of your account you must cease to use the Site and you may not try to register again under a different name.
9.3 You may contact us at any time at the email address set out above to terminate your account or you can do so within your dashboard on the Site.

10. General

10.1 The Terms (as amended from time to time) constitute the entire agreement relating to your use of the Site.
10.2 Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.
10.3 Any notice to you via email, regular mail or notices or links on our Site shall constitute acceptable notice to you under the Terms.